This policy (together with any other documents we
refer to in it) sets out the basis on which any personal data we collect from
you, or that you provide to us, will be processed by us.
Please read the following carefully to understand
our views and practices regarding your personal data and how we will treat it.
Who we are
“We” or “us” means Breamish
Valley Cottages, Branton Westside House, Branton, Northumberland, NE66 4LW.
Company No: 03623642. Telephone:
01665578263
If you wish to contact us, please click here https://www.breamishvalley.co.uk/contact/
By contacting us, using our services or visiting
our website, which is owned and controlled by us (“our site”), you are
accepting and consenting to the practices described in this policy unless you
inform us otherwise.
Information
we collect from you
We may collect and process the following data about
you:
Information
you give us.
You
may give us information about you by filling in forms on our site or by
corresponding with us by phone, e-mail or otherwise. This includes information
you provide if you register to use our site, subscribe to our service,
participate in discussion boards or other social media functions on our site,
enter a competition, promotion or survey, and when you report a problem with
our site. The information you give us may include your name, address, e-mail
address and phone number, date of birth, financial information; personal
description; dietary requirements; medical conditions; allergies; dependants
personal information, next of kin details, employment status/history.
Information
we collect about you.
With
regard to visits to our site we may automatically collect the following
information:
· technical information, including the Internet Protocol (IP)
address used to connect your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform;
· about your visit, including the full Uniform Resource
Locators (URL) clickstream to, through and from our site (including date and
time); products you viewed or searched for; page response times, download
errors, length of visits to certain pages, page interaction information (such
as scrolling, clicks, and mouse-overs), and methods used to browse away from
the page and any phone number used to call our customer service number.
Information we receive from other sources.
We
may receive information about you from third parties such as online travel
agents or booking engines. When that data is collected from you, you should be
informed by those third parties at that stage that it may be shared internally
by us and combined with data collected from multiple sources.
We
also work with third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising
networks, analytics providers, search information providers, credit reference
agencies) and may
receive information about you from them.
We
also receive information about you from cookies.
Our website uses cookies to distinguish you from other
users of our website. This helps us to provide you with a good experience when
you browse our website and also allows us to improve our site. By continuing to
browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we
store on your browser or the hard drive of your computer if you agree. Cookies
contain information that is transferred to your computer's hard drive.
We use the following cookies:
· Strictly
necessary cookies. These are cookies that are required for the operation of
our website. They include, for example, cookies that enable you to log into
secure areas of our website, use a shopping cart or make use of e-billing
services.
· Analytical/performance
cookies. They allow us to recognise and count the number of visitors and to
see how visitors move around our website when they are using it. This helps us
to improve the way our website works, for example, by ensuring that users are
finding what they are looking for easily.
· Functionality
cookies. These are used to recognise you when you return to our website.
This enables us to personalise our content for you, greet you by name and
remember your preferences (for example, your choice of language or region).
· Targeting
cookies. These cookies record your visit to our website, the pages you have
visited and the links you have followed. We will use this information to make
our website and the advertising displayed on it more relevant to your
interests. We may also share this information with third parties for this
purpose.
You can find more information about the individual
cookies we use and the purposes for which we use them below:
To enable online bookings we use cookies provided by
Supercontrol.
To enable us to monitor the usage of our website and
the success of our marketing, we use Google
Analytics & Google Adwords, which uses a variety of cookies. These are used to track visitors
and collect information about how visitors use our site. We use
the information to compile reports and to help us improve the site. The cookies
collect information in an anonymous form, including the number of visitors to
the site, where visitors have come to the site from and the pages they visited.
If you would like to see a full up-to-date list of all cookies used by
our website, you can use the following cookie-checking website http://sitebeam.net/cookielaw/test-your-compliance/ (other cookie-checking
websites are available).
Please note that third parties (including, for example,
advertising networks and providers of external services like web traffic
analysis services) may also use cookies, over which we have no control. These
cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your
browser that allows you to refuse the setting of all or some cookies. However,
if you use your browser settings to block all cookies (including essential
cookies) you may not be able to access all or parts of our site.
Uses
made of the information
We use information held about you in the following
ways:
Information
you give to us.
We
will use this information to:
· notify you about changes to our service;
· ensure that content from our site is presented in the most
effective manner for you and for your device.
Where
you have indicated to us that you are happy for us to do so, we may also use
this information to:
· provide you with information about other services we offer
that are similar to those that you have already enquired about or receive from
us; and
· provide you, or permit selected third parties to provide you,
with information about goods or services we feel may interest you. If you are
an existing customer, we will only contact you by electronic means (e-mail or
SMS) with information about goods and services similar to those which were the
subject of a previous sale or negotiations of a sale to you. If you are a new
customer, and where we permit selected third parties to use your data, we (or
they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on
to third parties for marketing purposes, please leave the relevant box blank
situated on the form on which we collect your data.
Information
we collect about you.
Examples
of how we will use this information includes (but is not limited) to;
· administer our services, and for internal operations,
including troubleshooting, data analysis, testing, research, statistical and
survey purposes;
· improve our site to ensure that content is presented in the
most effective manner for you and for your device;
· allow you to participate in interactive features of our
services, when you choose to do so;
· keep our services, site and premises safe and secure;
· measure or understand the effectiveness of our service.
Information
we receive from other sources.
We may
combine this information with information you give to us and information we
collect about you. We may use this information and the combined information for
the purposes set out above (depending on the types of information we receive).
Disclosure
of your information
You agree that we can share your personal
information with:
· our suppliers and sub-contractors for the performance of any
contract we enter into with them to allow us to provide services to you, and
only where they are under a duty to deal with your personal data in accordance
with the law; and
· anonymously, with analytics and search engine providers that
assist us in the improvement and optimisation of our site or business.
We use third party processors and as such may share your
information with them. The processing of this information will be in line with
the third parties privacy policy. The third party processors we use are as
follows:
· Supercontrol,
WorldPay, Sagepay, Mailchimp.
We will disclose your personal information to third
parties:
· in the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective seller or
buyer of such business or assets;
· if we are under a duty to disclose or share your personal
data in order to comply with any legal obligation, or in order to enforce or
apply our terms of use or terms and conditions of supply of services and other
agreements; or to protect the rights, property, or our safety, the safety of
our customers, or others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection and credit
risk reduction.
We are a member of Premier Cottages, a professional
collective of independent luxury cottage owners. Premier Cottages promotes
properties on our behalf as well as other luxury cottages. As members of
Premier Cottages we would like to give them your information so that they can
contact you about other quality properties that you might like. You may
unsubscribe from this service at any time.
Where
we store your personal data
The data that we collect from you may be transferred to, and
stored at a destination outside the European Economic Area.
By providing us with your personal data, you agree to this transfer, storing
and/or processing. We will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our
secure servers or on secure servers operated by a third party. Where we have
given you (or where you have chosen) a password which enables you to access
certain parts of our site, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via
the internet is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data transmitted
to our site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorised access.
Your
rights
You have the
right to ask us not to process your personal data for marketing purposes. We
will ask for your permission before collecting your data if we intend to use
your data for such purposes or if we intend to disclose your information to any
third party for such purposes. You can exercise your right to prevent such
processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a
third party, you may revoke that permission at any time by contacting us.
You have the right (subject to certain restrictions) to request any of
the following; we ask that you
send such requests to our contact details as listed above:
· Access – to access all the personal
data we hold about you;
· Erasure – that we erase all personal
data we hold about you, if that data is no longer being used for the purposes
you have consented to or if you revoke your consent;
· Portability – to copy or transfer the personal
data we hold about you to another party.
Our site may, from time to time, contain links to
and from the websites of our partner networks, advertisers and affiliates. If
you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit any
personal data to these websites.
Data
retention
We will not store your data for any longer than is
necessary. If you are a user of our services, then your information will be
held for as long as you continue to use our services.
If you cease to use
our services, your personal data will be anonymised for statistical purposes shortly
after you stop using our services.
Changes
to our privacy policy
Any changes we may make to our privacy policy in
the future will be posted on this page and, where appropriate, notified to you
by e-mail. Please check back frequently to see any updates or changes to our
privacy policy.