Terms & Conditions

1. Introduction

Welcome to the Spa at Breamish Valley Cottages Ltd. These terms and conditions ("Terms") govern the use of the Health Club Spa facilities and services. By using the facilities, you agree to abide by these Terms. Please read them carefully before making a booking or using the facilities.

2. Booking and Reservations

  • 2.1 All bookings for spa treatments and access to the health club facilities must be made in advance. Bookings can be made via our website, by phone, or in person at the reception.
  • 2.2 A valid payment method is required to secure your booking. Full payment or a deposit may be required at the time of booking.
  • 2.3 Once a booking is made it can not be cancelled unless there are exceptional circumstances, bookings may be moved by mutual agreement as long as we are notified more than 72 hours in advance.

3. Health and Safety

  • 3.1 You must inform the spa reception or your therapist of any medical conditions, allergies, injuries, or pregnancy prior to receiving a treatment or using the spa facilities.
  • 3.2 You are required to follow all instructions and safety guidelines provided by our staff to ensure your safety while using the facilities.
  • 3.3 You must not use the spa if you are under the influence of alcohol, drugs, or any other substances that could impair your ability to safely enjoy the services.
  • 3.4 Children under the age of 16 are not permitted to use the health club or spa facilities unless accompanied by an adult and as per the specific rules of the spa.

4. Spa Etiquette and Behavior

  • 4.1 Please arrive at least 10 minutes prior to your scheduled treatment time to complete any necessary paperwork and prepare for your appointment.
  • 4.2 Mobile phones should be kept on silent or switched off to ensure a peaceful environment for all guests.
  • 4.3 Spa treatments are for personal enjoyment only. Any inappropriate behavior, harassment, or violation of the peaceful environment will result in immediate removal from the premises.
  • 4.4 We reserve the right to refuse service to any individual who exhibits disruptive or unsafe behavior.

5. Use of Facilities

  • 5.1 The health club facilities are available for use during the specified hours, which are posted at the reception and on our website.
  • 5.2 All guests must sign in at reception before using any fitness or spa facilities.
  • 5.3 Lockers are available for your belongings. Breamish Valley Cottages Ltd is not responsible for any lost, stolen, or damaged personal items.
  • 5.4 Please be respectful of others and observe a reasonable amount of time when using equipment or facilities, allowing others to use them as needed.

6. Pricing and Payment

  • 6.1 Prices for treatments, services, and access to the health club spa are listed on our website or available upon request at the spa reception.
  • 6.2 All prices are inclusive of VAT unless stated otherwise.
  • 6.3 Payment for services is due at the time of booking or upon completion of the treatment, and can be made via cash, debit/credit card, or any other available payment methods.

7. Liability

  • 7.1 Breamish Valley Cottages Ltd is not responsible for any injury, loss, or damage to personal belongings while using the health club spa, unless caused by our negligence.
  • 7.2 You agree to indemnify and hold harmless Breamish Valley Cottages Ltd, its employees, and agents from any claim, loss, or damage arising from your use of the facilities or services.

8. Privacy and Data Protection

  • 8.1 Personal information provided at the time of booking will be treated in accordance with our Privacy Policy, which is available upon request.
  • 8.2 By booking a treatment or using our facilities, you consent to the collection and processing of personal data for the purpose of providing services.

9. Alcohol and Food Policy

  • 9.1 Consumption of alcohol is allowed in designated areas only and must not interfere with the enjoyment of others or the proper use of the facilities.
  • 9.2 Outside food and drinks are not permitted unless pre-approved by management.

10. Amendments to Terms

  • 10.1 Breamish Valley Cottages Ltd reserves the right to amend these Terms at any time. Any changes will be communicated via the website or directly to customers.

11. Force Majeure

  • 11.1 Breamish Valley Cottages Ltd will not be held responsible for any delays or failure to provide services due to unforeseen circumstances, including but not limited to natural disasters, strikes, or government restrictions.

12. Governing Law

  • 12.1 These Terms are governed by and construed in accordance with the laws of the United Kingdom, and any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Contact Information

For any inquiries, bookings, or to report any issues, please contact us at:

Breamish Valley Cottages Ltd
Branton Westside, Branton, Northumberland, NE66 4LW
Tel: 01665578263
Email: spa@breamishvalley.co.uk
Website: www.breamishvalley.co.uk